Terms and Conditions

Article 1 – Definitions and applicability

In these general terms and conditions the following definitions apply:

Contractor: Praktijk ARA, registered in the trade register under number: 85934305, which uses these general terms and conditions to offer services. Client: the person or body that instructs the contractor to provide services. Client: the person who uses of one of the services that the contractor offers. The client and the client may, but do not have to, be the same. Unless otherwise agreed in writing, these general terms and conditions apply to all offers and agreements of the contractor. Any deviations from these general terms and conditions are only valid if they have been expressly agreed in writing. The applicability of any terms and conditions of the client is expressly rejected by the contractor, unless they have been expressly accepted in writing by the contractor. No liability can be attributed to the tacit non-application of these general terms and conditions. rights are derived.

Article 2 – Quotations and offers

Quotations from the contractor are based on information provided by the client. All quotations and offers from the contractor are without obligation, unless expressly stated otherwise in the offer. Quotations are valid until the date stated in the quotation. After this date, no rights can be derived from the underlying quotation. Unless otherwise stated in a quotation, the quoted prices for companies and private clients are exclusive of VAT. Quotations do not automatically apply to future assignments. The contractor cannot accept a quotation be held if the client can reasonably understand that (a part of) the quotation contains an obvious mistake or typo.

Article 3 - Establishment and performance of agreement

An agreement between the contractor and a client is concluded by offer and acceptance. An assignment is granted by returning the signed quotation to a quotation issued by the contractor, or by agreeing to a quotation sent digitally by the contractor. The agreement is also deemed to have been concluded in accordance with the quotation submitted by the contractor, as soon as the actual services provided by the contractor have started. The agreement concluded with the contractor leads to an obligation of best efforts for the contractor, not to an obligation to achieve results. The contractor is obliged to carry out the work to be carried out by him to the best of his knowledge and ability, in accordance with the requirements of good workmanship. In some cases, the contractor provides services to him (partly) with the help of third parties engaged by him. If there is force majeure, as a result of which fulfillment of the agreement cannot reasonably be expected of the contractor, the execution of the agreement will be suspended, to be fulfilled at a later time, or the agreement will be terminated, all without any obligation to pay compensation.

Article 4 – Provision of information by the client

The client is obliged to provide all personal data requested by the contractor. The contractor will only ask for information that is necessary for the execution of the agreement. If changes occur in the client's specified data after the conclusion of the agreement, this must be communicated to the contractor. The contractor is not responsible for the consequences of the client not having received information due to incorrect information. (address data.

Article 5 – Payment

Payment must be made within the period stated on the invoice, in a manner to be specified by the contractor, unless otherwise agreed. If no term has been agreed, payment must be made within 14 days after the invoice date. If the client fails to pay the invoice on time, he will be in default immediately and without notice of default. The client then owes statutory interest to the contractor. In that case, the contractor may decide to suspend services to the client or terminate the agreement with immediate effect. The contractor will inform the client in writing of any intention to suspend the services or terminate the agreement. Objections to the amount of the invoice do not suspend the client's payment obligation. All matters involved in the collection (other than ) legal costs will be borne by the client. Unless otherwise agreed in writing, the client is the one who is obliged to pay the agreed price for the contractor's services.

Article 6 – Cancellation/termination of the agreement

The contractor has the right to cancel a coaching session, coaching process, workshop or training without giving any reason, or to refuse participation of a client or client, or to refuse the client designated by the client, in which cases the client is entitled to a refund of the full amount paid by it to the contractor. Cancellation by the client can be done free of charge up to 4 weeks before the start of a coaching process, workshop or training. In case of cancellation by the client between 4 to 2 weeks before the start, the costs are 50% of the agreed total amount. If the client cancels within 2 weeks before the start of the coaching process, coaching session, workshop or training, the total amount will be charged. If cancellation is not made, the client is obliged to pay the total amount of the coaching process, coaching session, workshop or training. In the event that the client or client terminates participation after the start of the coaching process or training or otherwise does not participate. , the client is not entitled to any refund, unless the special circumstances of the case, in the opinion of the contractor, justify otherwise. An individual coaching session can be canceled or moved free of charge up to 24 hours before the start. The contractor always strives to continue or move appointments to another time. If cancellation is made within 24 hours, the contractor is entitled to charge the previously agreed price. The contractor has the right to terminate the agreement with immediate effect and without judicial intervention, if the client fails to fulfill the obligations arising from the agreement. , including the obligations set out in these terms and conditions, unless the client, after receiving written notice, still fulfills his obligations within 14 days after sending this notice.

Article 7: Force majeure

The contractor is not obliged to fulfill any obligation towards the client if it is prevented from doing so by force majeure. The contractor can suspend the obligations under the agreement during the period that the force majeure lasts. If this period lasts longer than two months, both parties are entitled to terminate the agreement, without obligation to compensate the other party for damages. Work performed by the contractor before the force majeure commenced may be invoiced to the client.

Article 8: Intellectual property and user rights

Copyright and any other intellectual property rights remain with the contractor. All documents produced and/or provided by the contractor, such as reports, advice, calculations, etc., are exclusively intended for use by the client and may not be reproduced, made public or used by anyone other than the contractor without the prior permission of the contractor. be exported, unless expressly agreed otherwise or unless the nature of the documents provided dictates otherwise. Article 9: Complaints procedure Any complaints about services provided by the contractor must be communicated to the contractor in writing and with reasons within 8 days after delivery. Failing this, the client is deemed to agree with the services provided. Submitting a complaint does not release the client from his payment obligation.

Article 10: final provision

If a provision in these general terms and conditions is void or is annulled, the other provisions of these general terms and conditions remain fully applicable. To replace the void or voided provision, the contractor and the client will agree on a new provision in consultation. The purpose and scope of the original provision will be taken into account as much as possible.

Dutch law applies to the agreement between the contractor and the client.

These conditions remain in force if the contractor changes name, legal form or owner.

Article 11: Privacy regulations

In order to carry out the assignment as well as possible, the contractor keeps a record of personal and administrative data. To guarantee clients and clients that their privacy is protected and their data is handled carefully, the contractor applies privacy regulations. For more information, see the privacy policy.